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Terms of Service

Last Updated: December 2024

1. Agreement to Terms

By accessing and using Trusted Trails Co services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Use License

Permission is granted to temporarily access our services for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.

3. Service Description

Trusted Trails Co provides guided hiking tours, camping expeditions, and outdoor adventure services. All activities involve inherent risks associated with outdoor recreation.

4. Booking and Cancellation

• All bookings require advance payment and signed liability waivers
• Cancellations made 48 hours in advance receive full refund
• Weather-related cancellations are rescheduled at no additional cost
• No-show bookings forfeit all payments

5. Safety and Liability

Participants acknowledge the inherent risks of outdoor activities and agree to follow all safety instructions provided by guides. Trusted Trails Co maintains comprehensive liability insurance but participants assume personal risk.

6. Modifications

We reserve the right to revise these terms at any time without notice. By using our services, you agree to be bound by the current version of these Terms of Service.

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Privacy Policy

Effective Date: December 2024

Information We Collect

• Personal Information: Name, email address, phone number, emergency contacts
• Health Information: Medical conditions relevant to outdoor activities, dietary restrictions
• Usage Data: Website interactions, booking preferences, communication history
• Location Data: GPS coordinates during guided tours for safety purposes

How We Use Your Information

• Provide and customize our adventure services
• Communicate about bookings, safety updates, and promotional offers
• Ensure participant safety during outdoor activities
• Improve our services based on feedback and usage patterns
• Comply with legal requirements and emergency situations

Information Sharing

We do not sell or rent personal information to third parties. We may share information with:

• Emergency services if participant safety is at risk
• Insurance providers for liability coverage
• Payment processors for transaction security
• Legal authorities when required by law

Data Security

We implement appropriate security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

Your Rights

You have the right to access, update, or delete your personal information. Contact us at [email protected] to exercise these rights.

Contact Information

For privacy-related questions, contact us at:
Email: [email protected]
Phone: +1 (719) 555-0147

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Cookie Policy

Last Updated: December 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and understand how you interact with our site.

Types of Cookies We Use

Essential Cookies

• Required for basic website functionality
• Remember your cookie preferences
• Maintain secure connections during booking

Analytics Cookies

• Help us understand website usage patterns
• Identify popular content and services
• Improve user experience based on data insights

Marketing Cookies

• Deliver personalized adventure recommendations
• Show relevant promotional content
• Track effectiveness of marketing campaigns

Cookie Management

You can control cookies through your browser settings:

• Accept or reject all cookies
• Delete existing cookies
• Set preferences for future cookies
• Receive notifications when cookies are set

Third-Party Cookies

We may use third-party services that set their own cookies:

• Google Analytics for website analytics
• Social media platforms for content sharing
• Payment processors for secure transactions

Cookie Consent

By using our website, you consent to our use of cookies as described in this policy. You can withdraw consent at any time by adjusting your browser settings or contacting us directly.

For questions about our cookie policy, contact: [email protected]

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DMCA Policy

Effective Date: December 2024

Digital Millennium Copyright Act Notice

Trusted Trails Co respects the intellectual property rights of others and expects users to do the same. We will respond to clear notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (DMCA).

Copyright Infringement Notification

If you believe that content on our website infringes your copyright, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the allegedly infringing material and its location on our site
• Your contact information (address, telephone number, and email address)
• A statement that you have a good faith belief that the use is not authorized
• A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

Designated Agent for Copyright Notices

Trusted Trails Co DMCA Agent
2847 Adventure Ridge Drive
Colorado Springs, CO 80904
Email: [email protected]
Phone: +1 (719) 555-0147

Counter-Notification Process

If you believe your content was removed by mistake or misidentification, you may submit a counter-notification with the following information:

• Your physical or electronic signature
• Identification of the removed content and its former location
• A statement under penalty of perjury that removal was due to mistake or misidentification
• Your contact information and consent to jurisdiction

Repeat Infringers

We reserve the right to terminate accounts of users who are determined to be repeat infringers of copyright.

Good Faith Use

We believe in fair use and will consider such factors when evaluating copyright claims. We encourage communication between parties to resolve disputes amicably when possible.

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GDPR Compliance

Last Updated: December 2024

General Data Protection Regulation Compliance

Trusted Trails Co is committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide adventure services you've booked
• Legitimate Interest: To improve services and communicate about adventures
• Legal Obligation: To comply with safety and regulatory requirements
• Vital Interest: To protect health and safety during outdoor activities
• Consent: For marketing communications and non-essential cookies

Your GDPR Rights

Under GDPR, you have the following rights:

Right of Access

You can request information about what personal data we hold about you and how it's processed.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You can request that we limit how we process your personal data in specific situations.

Right to Data Portability

You can request a copy of your personal data in a machine-readable format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Data Retention

We retain personal data only as long as necessary for:

• Providing our adventure services
• Meeting legal and regulatory requirements
• Resolving disputes and enforcing agreements
• Safety records: 7 years for liability purposes
• Marketing data: Until you unsubscribe or object

International Data Transfers

If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:

Email: [email protected]
Phone: +1 (719) 555-0147
Address: 2847 Adventure Ridge Drive, Colorado Springs, CO 80904, USA

Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

Children's Privacy

We do not knowingly collect personal data from children under 16 without parental consent. Adventure services for minors require parental supervision and consent.